Mercedes-Benz Opens World-Class 2S Luxury Service Facility in Udaipur!
By Ashutosh Arora
Mercedes-Benz India has strengthened its footprint in Rajasthan with the inauguration of a new world-class 2S service facility in Udaipur. Operated by T&T Motors, the premium centre is designed to deliver state-of-the-art after-sales service and elevate the ownership experience for discerning customers in one of India’s most celebrated luxury destinations. With this launch, Mercedes-Benz now operates in more than 50 cities across the country, supported by over 140 luxury touchpoints.
The new Udaipur service centre spans 9,000 square feet and integrates advanced infrastructure to cater to a growing base of Mercedes-Benz owners. It is equipped with three Preventive Maintenance and General Repair bays, two quick Body & Paint bays, and specialized service areas to handle a wide range of after-sales needs. A major highlight of the facility is the ‘Premier Express Bay,’ which offers rapid 60-minute servicing for select jobs, ensuring convenience and reduced downtime for customers.
The facility also reflects Mercedes-Benz’s increasing commitment to electric mobility. It houses Udaipur’s only 180kW ultra-fast EV charger, with two bays available to serve all electric vehicle owners in the region. This development aligns with the brand’s broader strategy of creating a robust EV charging ecosystem across India as demand for luxury electric vehicles grows.
Beyond technical services, the centre integrates advanced digital solutions to make customer interactions seamless and transparent. Services such as Online Appointment Booking, Digital Service Drive, and Vehicle Digital Reception ensure a tech-enabled experience that reflects the digital-first expectations of modern luxury customers.
Commenting on the new opening, Santosh Iyer, Managing Director & CEO of Mercedes-Benz India, said, “Udaipur is celebrated globally as a city of palaces, lakes, and luxury hospitality, making it a natural market for Mercedes-Benz. The inauguration of a world-class 2S service facility with an exclusive delivery bay reflects our commitment to serving existing and potential customers in Udaipur, with a ‘service first’ approach to elevate customer experience.”
The facility is designed not only as a service centre but also as a premium customer engagement hub. It features private consultation areas, boutique displays, and the exclusive ‘Key Presenter’ system, which adds a personalized and memorable touch to vehicle handovers. This attention to detail underscores Mercedes-Benz’s strategy of combining technical excellence with bespoke experiences.
Strategically located in a high-visibility area with excellent connectivity, T&T Motors Udaipur ensures easy access for luxury vehicle owners across the region. Its presence highlights the brand’s “Go to Customer” philosophy, which emphasizes expanding into emerging luxury markets and creating touchpoints closer to customers rather than expecting them to travel to metro cities.
The Udaipur facility strengthens Mercedes-Benz India’s service network at a time when the brand is expanding rapidly to meet demand from both traditional metros and newer luxury hubs. By combining cutting-edge technology, sustainability-focused infrastructure, and personalized services, the new centre exemplifies the brand’s ambition to remain the benchmark for luxury car ownership in India.
With the opening of this facility, Mercedes-Benz continues to scale its presence nationwide, reaffirming its position as India’s most extensive luxury car network while reinforcing its commitment to superior service, customer-first innovation, and premium experiences.
