AKS Cutting Systems Names Director of Aftermarket Services!

AKS Cutting Systems, a fourth-generation family-owned manufacturer of advanced CNC plasma and waterjet cutting machinery, has announced the promotion of Chris Phillip to the role of Director of Aftermarket Services. The appointment reflects the company’s commitment to strengthening customer support and enhancing service offerings as it continues to expand its presence in the metal fabrication industry.

Chris Phillip brings to the new position a strong background in sales and marketing, having played a key role in developing strategies that helped grow AKS Cutting Systems’ business and strengthen its brand identity. His experience has provided him with deep insight into the company’s operations, products, and partnerships, making him uniquely qualified to lead the aftermarket services division. By drawing on this experience, Phillip is expected to oversee initiatives that improve the customer experience, enhance service efficiency, and ensure the long-term reliability of AKS equipment in the field.

As Director of Aftermarket Services, Phillip will be responsible for managing a portfolio of services designed to support customers throughout the lifecycle of their machines. This includes spare parts management, preventive maintenance programs, service contracts, retrofitting solutions, and customer training. His leadership will also focus on building stronger communication channels between customers and the company’s technical teams, ensuring that evolving customer needs are understood and addressed quickly.

For AKS Cutting Systems, aftermarket services represent a critical area of value creation. While the company is widely recognized for its plasma and waterjet cutting machinery, the ability to provide reliable support and service is equally important in ensuring customer loyalty and long-term satisfaction. By promoting Phillip into this role, the company is signaling its intention to expand service offerings and continue delivering comprehensive solutions that extend beyond the initial machine purchase.

The appointment comes at a time when many manufacturers are seeking to maximize the uptime and efficiency of their equipment in the face of growing competitive and economic pressures. AKS Cutting Systems’ advanced machinery plays a vital role in enabling precision fabrication, and aftermarket services are essential to helping customers maintain performance, minimize downtime, and achieve greater return on investment.

The company’s family-owned heritage also plays a role in shaping its approach to customer service. For four generations, AKS Cutting Systems has emphasized strong relationships, trust, and a commitment to long-term partnerships. Phillip’s promotion aligns with these values, as he has already demonstrated his ability to engage with customers and partners in ways that strengthen those connections. His leadership in aftermarket services will build on this legacy, ensuring that customers receive not just machines, but enduring support throughout their ownership experience.

Looking forward, Phillip is expected to introduce new strategies for expanding aftermarket offerings, leveraging digital tools, and exploring predictive maintenance technologies that align with the broader trends in smart manufacturing. These innovations will enable AKS Cutting Systems to anticipate customer needs more effectively and deliver proactive solutions that keep production lines running smoothly.

By naming Chris Phillip as Director of Aftermarket Services, AKS Cutting Systems is reinforcing its focus on customer success and ensuring that its equipment continues to deliver value for years to come. The move highlights the company’s recognition that in today’s competitive manufacturing landscape, excellence in service is as important as excellence in technology.