As part of its continuous efforts to further expand its support of U.S. manufacturers with exceptional customer service and advanced manufacturing technology, Mazak Corporation has announced that Knox Machinery, located in Franklin, Ohio, will represent the company as its southern Ohio distributor, effective immediately. An integral part of Ohio’s manufacturing sector for more than two decades, Knox Machinery’s addition to Mazak’s continent-spanning network of distributors will help ensure that customers have access to the highest level of service in Cincinnati, Dayton and across southern Ohio.
Like Mazak, Knox Machinery has made customer service its first priority since its founding in 1996. To live up to its “Knox Circle” concept – a comprehensive approach to service that supports customers from initial sales through the lifetime of the equipment – the distributor employs eight service engineers and maintains a company culture focused on meeting customers’ specific needs.
“With the combination of the Knox support in tandem with that of Mazak’s service engineers in the region, Mazak is ideally situated to provide the utmost service for new machine purchases as well as support the existing requirements of a large installed base of Mazak machines in the Southern Ohio area”, said Terry Peer, Mazak General Manager North Central Region. “Knox will serve as a capable partner for Mazak as the company continues to invest in its ability to provide customers in every region with exceptional Rock Solid service.”
A family-owned business, Knox Machinery was founded by the company’s namesakes, Greg Knox and his wife Margie. Knox garnered his initial experience with a Detroit-based machine tool distributor prior to starting his own venture in Ohio. In addition to its focus on machine tool sales and outstanding customer service, the company is also heavily involved in the local community, including everything from team members’ leadership of Dayton’s SME chapter to sponsorship of robotics building competitions such as Sinclair Community College’s TechFest.
“We are looking forward to a productive relationship with Mazak and one that will truly benefit all local area manufacturers,” said Greg Knox, President of Knox Machinery. “Not only will it provide easy access to the expansive range of Mazak machine tool technology from two-axis turning centers to multi-tasking systems, but also to application and training support from Mazak’s National Technology Center located close by on the Mazak iSMART Factory campus in Florence, Kentucky.
